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Consolidating frequent flyer miles

The presentation will explain how to get the recipe right for outstanding customer experience, and what the key ingredients are.

He has worked in many areas of the Department of Immigration, and in offices in Australia and several countries overseas, most notably as Regional Director for China.Synopsis: Happy Flow is the first 100% self-service passenger flow based on biometrics.The award-winning initiative is reshaping the passenger experience, and marks the onset of a new era for aviation.Biography: Jim joined Darwin Airport in December 2006 as Aviation Development Director for Darwin and Alice Springs Airports, responsible for air services development.In 2009 his responsibilities were expanded to include passenger-related airport services including car parking, ground transport, terminal retail, duty free and advertising.Operating in Aruba as the result of a multi-stakeholder collaboration, it enables paperless biometric identification of passengers after check-in, removing physical and psychological barriers and providing a seamless flow until boarding.

A unifying management platform orchestrates all common-use passenger touchpoints and the whole security infrastructure, organised in intelligent information layers (privacy by design), providing stakeholders with a real-time permanent monitoring tool for improved efficiency, risk anticipation, security and revenue.

Biography: Jeremy has more than 25 years’ professional experience in the finance, consulting, media and aviation sectors, with a focus over the last 15 years on airport commercial planning and strategy, digital media and mobile technology. His most recent projects in airports include strategic planning, commercial planning, tender management and assessment, digital and mobile strategy, advertising planning and design, partnering and corporate positioning.

Jeremy is one of the world’s leading experts on airport advertising through his previous role as Global Director, Commercial, and Global Director, EYE Fly, for EYE Corp.

ETAS enabled Australia to cope with a huge influx of visitors to the Sydney Olympic Games, without compromising border security.

Australia further enhanced its innovative approach to border operations with the implementation of advance passenger processing (APP), which integrated pre-travel authorisation into the airline check-in process, allowing pre-screening and the ability to authorise or deny the boarding of travellers in real time.

Key projects include Singapore’s Changi Terminal 3; Chek Lap Kok International Airport, Hong Kong; New Delhi International Airport, India; Sydney Airport International Forum and Marketplace; the new Barangaroo Ferry hub in Sydney.